Adopt better IT support at a lower cost.
How long do your remote teams wait for technical assistance? IT support that’s fixed to a single location can be unsustainable for hybrid workforces, leading to poor end-user experiences, slow resolution times and unreasonable budgets.
Insight Tech Hub provides technical assistance that’s available whenever and wherever work is happening. You’ll improve workplace productivity and end-user satisfaction by offering direct access to level 2 technicians via scheduled virtual or in-person appointments.
Tech Hub provides:
- Flexible virtual support options
- Efficient responses to break/fix events
- Faster issue resolution for the hybrid workforce
- Improved employee satisfaction and net promoter scores
Flexible choices for resolving challenges include:
Virtual, one-on-one assistance
In-person support by appointment or walk-up
Device exchange through kiosks, vending or lockers
How Tech Hub works
Tech Hub gives you the ability to deliver personalized IT support that mirrors the office experience. For advanced issues, staff can remotely connect through your organization’s video collaboration tool. End users can directly schedule an appointment via Microsoft Bookings, or a service desk agent will escalate tickets.
Supported technologies
Hardware
Operating systems
Connectivity and security
Browsers
Mobile devices
Core applications
Rapid device replacement
Our dispatch add-on services help you minimize downtime when an issue can’t be resolved remotely.
Flexible support options
All businesses, departments and teams have unique technology needs. Our broad portfolio helps you modernize processes and drive efficiencies with customizable solutions, including:
Service desk
Convenient self-service and live support options reduce ticket escalations to decrease resolution times and costs.
Learn moreDevice as a Service (DaaS)
Bundling devices and services controls costs, simplifies scale and enhances the end-user experience.
Learn moreIT lifecycle management
End-to-end lifecycle management and asset management help your IT department spend more time on innovation than management.
Learn moreStarting your support transformation
Let’s begin your journey. We’ll analyze your existing IT support model to identify improvement opportunities and define the ideal end-user experience.
Learn more
Start building your modern workplace.
We’ll help you construct a comprehensive modern workplace strategy, so you can remain competitive and attract and retain top talent. Connect with our specialists by completing the contact form or using one of the options below.