Business team discussing project at conference table

A trusted Microsoft Unified Support alternative

For many organizations, the Microsoft Unified Support model can be cost prohibitive. It can also be limiting, since Microsoft support is structured as a percentage of your enterprise agreement, which makes it difficult to get the right amount of dedicated support.

Insight’s Enterprise Support Services bridge the gap with technical expertise and top-tier assistance — providing the support hours you need within your budget.

Why Insight for enterprise support?

We build upon a decades-long Microsoft partnership and offer mature services around supply chain optimization, workforce enablement, data center optimization and application modernization. You’ll get targeted solutions and comprehensive support to put your business at the forefront of innovation.

Support for all your Microsoft platforms

Gain peace of mind knowing your investments are in capable hands. Our technical experts will ensure your systems are always online by providing incident management and proactive support.

✔ Exchange

✔ SharePoint

✔ OneDrive

✔ Microsoft Teams

✔ Windows 10

✔ Microsoft Endpoint Manager

✔ Microsoft 365 security

Your enterprise support services benefits

Discover how Insight’s support services compare to Microsoft support — ensuring you get the support hours you need at the right price.


Microsoft Performance


Pricing 10% of Office 365 and client software annual costs, and 12% of other software and online services annual cost Priced per hour with minimums
Account management Service delivery manager technical advocate Service delivery manager + technical advocate
Automated proactive support Unlimited No
Proactive support (engineer-led risk assessments, planning, implementation and support engagements) Specific number of days included Included bi-annual transformational roadmap development and access to three Insight technical workshops or assessments
Reactive support problem resolution Unlimited Included
Online services problem resolution Included in annual cost Included
Initial response time 30 minutes for critical issues, 4 hours standard 30 minutes for critical issues, escalate to Microsoft per business impact
Third-tier support Included (priority routing for all incidents) Available via escalation

Start building your connected workforce.

We’ll help you construct a comprehensive workforce management strategy so you can remain competitive and attract and retain top talent. Connect with our specialists by completing the contact form or using one of the two options below.


Let's connect

Let's connect